Refund policy

We guarantee the quality of products we offer, and we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, send an email to sales@Velocityauto.co.za with order details.

We will notify you by email of your refund once we’ve received and processed the return product.

You may return unopened products within 30 days of delivery for a full refund if the return is a result of our error (eg you received an incorrect or defective product), or you received damaged goods.

You should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the courier (five to ten working days), the time it takes us to process your return once we receive it (three to five working days), and the time it takes your bank to process our refund request (five to ten working days). But in many cases you will receive a refund sooner.